Head of Customer Service
other jobs Robert Half
Added before 3 Days
- England,London,City of London
- Full Time, Permanent
- Salary negotiable
Job Description:
Head of Customer Service - FinTech Scale-Up
Are you an experienced Customer Service leader looking to make your mark in one of Europe’s fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe.
About the Company
This FinTech is transforming the embedded finance space, partnering with leading global e-commerce and payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally.
The Role
You will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You’ll own service strategy, performance management, and process optimisation, working closely with Product, Operations, and Compliance teams to drive continuous improvement.
About You
* Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.
* Track record managing KPIs, SLAs, and service excellence.
* Strong communication and leadership skills.
* Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.
What’s on Offer
* Competitive salary + performance bonus
* Private medical & dental insurance
* Enhanced parental leave
* Modern Central London office
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Are you an experienced Customer Service leader looking to make your mark in one of Europe’s fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe.
About the Company
This FinTech is transforming the embedded finance space, partnering with leading global e-commerce and payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally.
The Role
You will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You’ll own service strategy, performance management, and process optimisation, working closely with Product, Operations, and Compliance teams to drive continuous improvement.
About You
* Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.
* Track record managing KPIs, SLAs, and service excellence.
* Strong communication and leadership skills.
* Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.
What’s on Offer
* Competitive salary + performance bonus
* Private medical & dental insurance
* Enhanced parental leave
* Modern Central London office
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Job number 3098865
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Robert Half
Company size:
Industry:
Robert Half is the global, specialised talent solutions provider that helps employers find their next great hire and job seekers uncover their next op...