Customer Solutions Officer (Housing)
*Job Type: Temporary, Full-time
*Location: Albert Square, Manchester, M60 2LA.
*Duration: Initial 3 months (likely to extend).
*Hourly rate: £17.60 per hour PAYE
*Working Hours: 9am till 5pm, Initial 5 days per week in office during training period. Hybrid working possible after this.
Join Manchester City Council’s Homelessness Service within the Children and Families Directorate as a Housing Solutions Officer. This role is crucial in delivering high-quality support and managing risks for service users, ensuring they receive the necessary assistance to engage actively in the community and prevent homelessness.


Day-to-day of the role:
*Establish and maintain relationships with service users.
*Maintain up-to-date records and systems for effective data collection and performance management.
*Provide support and advice, enabling engagement with local and national services.
*Monitor, evaluate, and review assessments to adjust plans ensuring service users achieve their goals.
*Collaborate with colleagues and stakeholders.
*Represent the service and the rights of vulnerable residents in Manchester to partner agencies and stakeholders.
Required Skills & Qualifications:
*Strong negotiation and conciliation skills.
*Good investigation skills and confident decision-making abilities.
*Resilient and empathic approach to handle a challenging work environment.
*Knowledge of homelessness legislation and housing advice.
*Proficiency in multiple ICT applications and administrative skills.
*Must consent to and pass an enhanced DBS disclosure check.
If you are interested in this position, please apply using your latest CV and a Reed Consultant will be in touch!