Collections Officer
other jobs ACS Recruitment Solutions Ltd
Added before 6 hours
- England,East Midlands,Northamptonshire
- Full Time, Contract
- Competitive salary
Job Description:
Collections Officer
6-Month FTC – Northampton
£36,286 per annum
37 hours per week, Monday–Friday
We are recruiting on behalf of our client for a Collections Officer to join their established income team on a 6-month fixed-term contract. This role is responsible for managing a designated patch of tenants, providing a proactive and supportive rent-collection service that helps maximise income while sustaining tenancies.
Duties
*Act as the main point of contact for all rent-related enquiries within an allocated patch.
*Carry out daily communication with tenants via phone, email, text, office appointments and home visits.
*Maximise income through effective rent and service-charge collection while ensuring vulnerable tenants receive appropriate support.
*Offer basic financial guidance, including budgeting support, benefit checks and income-maximisation advice (including UC, HB and DHPs).
*Negotiate realistic repayment arrangements and monitor compliance.
*Support tenants with benefit applications, ensuring claims are completed accurately and on time.
*Maintain accurate records across all systems and respond to all service requests within required timescales.
*Prepare and submit legal documentation for rent-arrears cases and, when required, attend court hearings and evictions on behalf of the organisation.
*Work collaboratively with external agencies such as Citizens Advice, Community Law Service, DWP and local authorities to support tenants and secure income.
*Keep up to date with welfare reform, benefit legislation and housing-related changes.
The Candidate
*Background in debt recovery, income collection or similar
*Knowledge of Housing Law, Housing Benefit, Universal Credit and welfare-reform measures
*Strong communication skills with the ability to support tenants in challenging circumstances
*Confident negotiating and managing repayment plans
*Competent IT skills and accurate record-keeping
*Ability to work independently, including lone working
*Strong organisational skills with the ability to prioritise
*Full UK driving licence
6-Month FTC – Northampton
£36,286 per annum
37 hours per week, Monday–Friday
We are recruiting on behalf of our client for a Collections Officer to join their established income team on a 6-month fixed-term contract. This role is responsible for managing a designated patch of tenants, providing a proactive and supportive rent-collection service that helps maximise income while sustaining tenancies.
Duties
*Act as the main point of contact for all rent-related enquiries within an allocated patch.
*Carry out daily communication with tenants via phone, email, text, office appointments and home visits.
*Maximise income through effective rent and service-charge collection while ensuring vulnerable tenants receive appropriate support.
*Offer basic financial guidance, including budgeting support, benefit checks and income-maximisation advice (including UC, HB and DHPs).
*Negotiate realistic repayment arrangements and monitor compliance.
*Support tenants with benefit applications, ensuring claims are completed accurately and on time.
*Maintain accurate records across all systems and respond to all service requests within required timescales.
*Prepare and submit legal documentation for rent-arrears cases and, when required, attend court hearings and evictions on behalf of the organisation.
*Work collaboratively with external agencies such as Citizens Advice, Community Law Service, DWP and local authorities to support tenants and secure income.
*Keep up to date with welfare reform, benefit legislation and housing-related changes.
The Candidate
*Background in debt recovery, income collection or similar
*Knowledge of Housing Law, Housing Benefit, Universal Credit and welfare-reform measures
*Strong communication skills with the ability to support tenants in challenging circumstances
*Confident negotiating and managing repayment plans
*Competent IT skills and accurate record-keeping
*Ability to work independently, including lone working
*Strong organisational skills with the ability to prioritise
*Full UK driving licence
Job number 3101345
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
ACS Recruitment Solutions Ltd
Company size:
Industry:
ACS Recruitment are an independant recruitment agency based in Northamptonshire.
We have offices in Northampton and Kettering plus a number of onsite...