SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS
Sales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.
They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated
Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work part time out of the Newbury Branch
THIS IS A PART TIME ROLE (NOT FULL TIME) WITH A SATURDAY ON A ROTA BASIS (ESSENTIAL) - YOU MUST BE ABLE TO WORK ON A SATURDAY
THE ROLE
*As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
*Gathering full customer requirements, what they are looking to achieved & their expected spend level.
*Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
*You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
*Helping customer choose colours, styles etc.
*Taking phone calls from potential and existing customers as well as suppliers
*Following up internet and email enquiries
*You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
*Ensuring the showroom is always clean and tidy
*This is a Part Time role working during the week with a Saturday on a Rota Basis
*Working as a part of a small team, helping out in all departments as business dictates
*You will be working from the Thatcham Branch, on the A4.
THE PERSON
*The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
*It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
*A friendly disposition and ability to engage customers is essential
*Enthusiasm for and a strong interest in home improvements
*The successful candidate must be able to work independently, often looking after the showroom on your own.
*Confident & able to convert a customer enquiry into a lead or home/showroom appointment
*Able to work alternate Saturdays with additional hours as required (No Sundays)
*You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
*You MUST have excellent customer service skills with great customer facing skills
*Hands on and happy to help within all departments
*Live within a commutable distance to the Thatcham Branch
THE PACKAGE
*Salary £12:50 per hour
*Bonus scheme
*Pro Rata Holiday entitlement
*Free uniform
*Pension Scheme
*Staff Discounts
*Part Time
THIS IS A PART TIME ROLE WITH A SATURDAY ON A ROTA BASIS
SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS