Trackside IT Support Engineer
other jobs Franklin Fitch
Added before 3 Days
- England,East Midlands,Northamptonshire
- Full Time, Permanent
- £30,000 - £40,000 per annum
Job Description:
IT Trackside Support Engineer
Join the team behind cutting-edge motorsport technology!
This is a fantastic opportunity for a motivated 2nd Line Technical Support Analyst to provide high-quality infrastructure and network support in a fast-paced, high-performance environment supporting Formula 1 operations.
About the Role
As part of a small, dedicated IT team, you’ll deliver first-class IT operational support across Trackside. Following extensive training and shadowing, you’ll provide 24x7 remote support to Formula 1 and Formula E staff during race seasons.
You’ll balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts.
Key Responsibilities
*Deliver technical support and solutions across the full ITIL service lifecycle
*Support both operational and project-based tasks, meeting demanding SLAs and deadlines
*Provide exceptional customer service and guidance to colleagues and stakeholders
*Maintain strong communication with internal teams and third parties
*Identify and drive service improvements and process enhancements
*Provide out-of-hours and trackside support on a rota basis
What We’re Looking For
*Proven experience in an IT Support or Service Desk environment
*Strong technical knowledge and a customer-focused mindset
*Excellent communication skills and attention to detail
*A proactive, flexible, and resilient approach
Technical Skills
*Windows 10 / 7 and mobile operating systems
*Microsoft Office / 365
*Active Directory and Group Policy Management
*Networking (TCP/IP, DNS, DHCP, WAN, LAN)
*Storage systems and performance monitoring tools
Qualifications
*ITIL Foundation Certificate (essential)
*Degree or equivalent experience
*Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E
Join the team behind cutting-edge motorsport technology!
This is a fantastic opportunity for a motivated 2nd Line Technical Support Analyst to provide high-quality infrastructure and network support in a fast-paced, high-performance environment supporting Formula 1 operations.
About the Role
As part of a small, dedicated IT team, you’ll deliver first-class IT operational support across Trackside. Following extensive training and shadowing, you’ll provide 24x7 remote support to Formula 1 and Formula E staff during race seasons.
You’ll balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts.
Key Responsibilities
*Deliver technical support and solutions across the full ITIL service lifecycle
*Support both operational and project-based tasks, meeting demanding SLAs and deadlines
*Provide exceptional customer service and guidance to colleagues and stakeholders
*Maintain strong communication with internal teams and third parties
*Identify and drive service improvements and process enhancements
*Provide out-of-hours and trackside support on a rota basis
What We’re Looking For
*Proven experience in an IT Support or Service Desk environment
*Strong technical knowledge and a customer-focused mindset
*Excellent communication skills and attention to detail
*A proactive, flexible, and resilient approach
Technical Skills
*Windows 10 / 7 and mobile operating systems
*Microsoft Office / 365
*Active Directory and Group Policy Management
*Networking (TCP/IP, DNS, DHCP, WAN, LAN)
*Storage systems and performance monitoring tools
Qualifications
*ITIL Foundation Certificate (essential)
*Degree or equivalent experience
*Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E
Job number 3104058
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Company Details:
Franklin Fitch
Since then, we have developed the business to become an award-winning brand engagement agency, working with some of the most successful brands in the ...