Reed Business Support, the UK’s leading specialist recruitment partner, is proud to be working with our client in Gillingham to recruit a Customer Service Manager. This is an exciting opportunity for an experienced professional to join a dynamic team and make a real impact.
Customer Service Manager Why Join?*Competitive salary package
*25 days holiday + bank holidays
*Pension scheme
*Free on-site parking
*Career development opportunities with ongoing training
Customer Service Manager Day-to-Day Duties of the Customer Service Manager:*Lead and motivate the customer service team to deliver exceptional service
*Manage daily operations, ensuring KPIs and SLAs are met
*Handle escalated customer queries and resolve issues promptly
*Implement process improvements to enhance customer experience
*Monitor performance and provide coaching and development
*Collaborate with other departments to ensure seamless service delivery
About YouThe ideal Customer Service Manager will have:
*Proven experience in a similar role, demonstrating strong leadership and organisational skills
*Excellent communication and problem-solving abilities
*Ability to work under pressure and manage multiple priorities
*Strong IT skills and familiarity with CRM systems
To be successful as a Customer Service Manager, you must be:
*Able to show experience obtained from a similar role
*In commutable distance to our client in Gillingham
*Available to work full-time in our office
If you’re ready to take the next step in your career as a Customer Service Manager, apply today!