MTrecs new career opportunity
Our client are specialists in their industry sector, they are looking to recruit a Sales and Purchasing Administrator on a permanent basis.
The Job you’ll do
*Operating as a key point of contact for all matters specific to customer quotations, orders and deliveries.
*Raising quotations and orders for products correctly, and in a timely fashion for our trade customers.
*Ensuring customer purchase orders match the processed order.
*Monitoring orders through to delivery to ensure expected delivery dates are met, or customers are advised if there is an issue.
*Invoicing all completed orders in a timely fashion.
*Maintaining and updating sales and customer records.
*Providing internal phone-based customer support which may include some technical support on our products.
*Deal with any challenging customer needs or complaints as they arise, and resolve or escalate as necessary.
*Identifying any new product opportunities to add to the existing product offer.
*Upselling where possible.
*Pro-actively generating new business.
*Collaborate with the external sales team with regards to orders and customer accounts.
*Communicate and collaborate with all areas of the business.
*Working with Production and Logistics team to communicate with our clients with delivery dates and times.
*To carry out purchasing activities for the effective sourcing and supply of required materials, hire services and other support services.
*Prepare purchase orders in line with final negotiations with selected approved suppliers, and in line with organisational targets and requirements.
*Resolving any queries in relation to merchant service, shortages, delivery issues, product queries, quality or pricing discrepancies.
*Ensure that a professional and consistent approach is taken in relation to all supplier relationships
*Source and negotiate best purchase prices possible.
*Help the flow of daily activities to deliver the best quality purchasing service for the business.
About You
*Be able to demonstrate, with examples, experience in the above listed duties and responsibilities.
*Experience with a similar product/industry/market sector would be advantageous.
*Be able to demonstrate the ability to multi-task while maintaining attention to detail.
*Be able to work under pressure with changing priorities to suit customer needs.
*Excellent customer service skills in all forms of communication.
*Be able to build and maintain strong, long-lasting customer relationships.
*Be able to work confidently with technical information relating to our products.
*Be confident and competent using computers and systems such as Microsoft Word & Excel.
*Sage 200 experience would be an advantage.
*Critical thinker with problem-solving skills.
*Having a real-world focus on continuous improvement is a prerequisite.
*Confident and able to work independently but ask when unsure.
*Good time-management and organisational skills.
*Ability to manage workload to deadlines.
*Reliable, punctual and self-motivated.
*Team player with great interpersonal and communications skills.
*Phone based sales experience would be advantageous.
The Rewards and the Benefits
*This role reports directly to the Purchasing and Sales Office Manager.
*Hours of work are Monday – Thursday 8:15am – 4.30pm, Friday 8:15am – 3:00pm.
*45 minute lunch break.
*28 days annual leave, with 3 days being reserved for the period between Christmas and New Year.
*Company pension contributions.
*Death in service benefit.
*Private medical insurance on completion of probationary period.
*Profit share bonus.