Customer Service Advisor – Reading / Hybrid
Ready to join an award-winning team that’s redefining customer support? This is your chance to work with a dynamic, friendly, and collaborative group where your ideas matter and your growth is a priority.
We’re looking for a Customer Service Advisor who thrives on delivering exceptional service. You’ll be the first point of contact for our clients, legal professionals who rely on us for expert guidance. With full training, mentoring, and a supportive team behind you, you’ll become the expert that experts trust.
What’s in it for you?
*Competitive salary
*25 days holiday (plus the option for 5 extra unpaid days)
*Annual lifestyle allowance of £300
*Free parking
*Cycle to Work & Gym Flex schemes
*Internal coaching and career progression opportunities
*Family-friendly policies
*Regular socials and team-building events
What you’ll do:
*Provide first-line support via phone and ticketing system
*Capture key details to ensure smooth resolutions
*Help customers get the best from our products and services
What we’re looking for:
*Confident communicator with a professional telephone manner
*Previous customer service experience in a fast-paced environment
*Strong PC skills (MS Office, email clients, web browsers)
*Ability to explain complex issues clearly
*Calm under pressure and great at multitasking
If you’re passionate about delivering outstanding customer experiences and want to be part of a team with a 98% satisfaction rate, we’d love to hear from you. Please apply today.