Job Title: Branch Administrator / Receptionist
Purpose of the Role:

To act as the first point of contact for customers, ensuring their requirements are met promptly and professionally, while providing essential administrative support across the branch.
Key Responsibilities:
*Answer incoming calls and redirect them efficiently and professionally.
*Handle sales and service enquiries, ensuring the best commercial outcome for the company.
*Prepare and manage job cards, verify technicians’ labour hours, and obtain order numbers where required.
*Place supplier orders, securing the most competitive pricing.
*Liaise between customers and technicians to ensure smooth communication.
*Accurately complete all company documentation, including sales orders, delivery notes, manifests, collection notes, and QHSE paperwork.
*Undertake any additional ad-hoc duties as directed by the Branch Manager.
Requirements & Competencies:
*Excellent written and verbal communication skills.
*Strong attention to detail and problem-solving ability.
*Proficiency in MS Office (particularly Excel) or willingness to learn.
*Highly organised with the ability to multitask and work under pressure.
*Willingness to follow instructions and learn new tasks.
*Proven ability to work effectively as part of a team.
*Knowledge of QHSE legislation (desirable).
*Positive attitude towards work and company objectives.
*Flexible approach to tasks and responsibilities.