Strategic Account Relationship Manager
*Location: Newmarket, Suffolk
*Job Type: Permanent Full-Time
*Working Days: Monday – Friday, 40 hours per week, office based
Are you a highly organised and detail-oriented professional with a passion for building relationships and exceeding customer expectations? If you thrive in a fast-paced environment and enjoy collaborating with a team to achieve shared goals, the Strategic Account Relationship Manager role might be the perfect fit for you!
As a Strategic Account Relationship Manager, you’ll play a vital role in the Client Care department, serving as the right-hand partner to the external sales representatives. You’ll leverage your strong communication and organisational skills to ensure our sales reps have the support they need to cultivate strong customer relationships, drive sales growth, and achieve their targets.
Day-to-day of the role:
*Collaborate with assigned sales reps to establish daily and weekly action plans aligned with team goals.
*Maintain clear communication regarding customer needs, concerns, and opportunities.
*Track progress on quotes, contracts, and orders.
*Proactively identify customer needs and develop strategies to address them.
*Monitor customer trends and reports to identify areas for improvement.
*Partner with sales reps to manage assigned accounts, ensuring a thorough understanding of customer goals and objectives.
*Develop and implement strategies to retain existing accounts and identify opportunities for upselling and cross-selling.
*Maintain accurate and up-to-date customer information within Salesforce, the CRM system.
*Build strong relationships with key customer contacts.
*Utilise Infor, their ERP system, to generate accurate and timely quotes for consumables and equipment.
*Support the development and implementation of blanket order agreements and service contracts.
*Collaborate on Return on Investment (ROI) calculations for customer presentations.
*Work with sales reps on forecasting sales for consumables and equipment.
*Conduct quarterly customer reviews to evaluate performance, identify challenges, and discuss future opportunities.
*Proactively monitor customer order patterns, equipment satisfaction, and key performance indicators (KPIs).
*Develop strategies to address customer concerns and ensure their ongoing satisfaction with the products and services.
*Utilise Power BI to generate reports to inform customer discussions and identify sales opportunities.
Required Skills & Qualifications:
*Minimum of 3-5 years of experience in a sales or customer service support role.
*Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
*Strong analytical and problem-solving abilities, with a demonstrable ability to work independently and find solutions to technical issues.
*Experience using an ERP system, preferably Infor.
*Experience with Salesforce or a similar CRM system.
*Experience with data analysis tools, such as Power BI or similar software – preferred but not required.
*Excellent communication, interpersonal, and organisational skills.
*Capable of working under pressure in a fast-paced, deadline-oriented environment.
*Effective conflict management and problem-solving abilities.
To apply for the Strategic Account Relationship Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.