Join a fast-paced role as a Inbound Customer Service Advisor in the financial services industry. This on going temporary position in Sevenoaks focuses on delivering excellent customer support and ensuring client satisfaction.
Client Details
The employer is a medium-sized organisation operating within the financial services sector. They are dedicated to providing innovative solutions and exceptional service to their customers.
Description
*Respond promptly to customer inquiries via phone, email, or other communication channels.
*Resolve customer issues efficiently and professionally, ensuring a high level of satisfaction.
*Maintain accurate records of customer interactions and transactions.
*Assist with processing customer requests and updating account information.
*Collaborate with internal teams to address customer concerns effectively.
*Provide product and service information to customers when required.
*Identify and escalate issues to the appropriate teams when necessary.
*Contribute to improving processes and enhancing the customer experience.
Profile
A successful Inbound Customer Service Advisor should have:
*Previous experience in a Inbound Customer Service Advisor role
*Strong communication and problem-solving skills.
*Ability to handle multiple tasks in a fast-paced environment.
*Proficiency in using computer systems and software applications.
*A positive attitude with a focus on delivering excellent customer experiences.
*Attention to detail and strong organisational skills.
Job Offer
*Potential to go permanent with the business
*Temporary 4-month position offering flexibility.
*Opportunity to gain experience in the financial services industry.
*Work in a convenient location in Sevenoaks.