Sales Coordinator
*Job Type: Permanent, Full-Time
*Location: Newmarket, Suffolk
*Working Hours: Monday – Friday, 40 hours per week, office based
We are seeking a dedicated Sales Coordinator to join our dynamic sales department. This role is pivotal in providing high-quality administrative support and customer care, ensuring efficient processing of sales orders and enquiries, and maintaining excellent customer relationships.
Day-to-day of the role:
*Process various types of sales orders including back-to-back, blanket, and call-off orders.
*Manage service orders and the sampling process, including trial rolls.
*Handle quotations, proposals, and the arrangement of transport for sales orders, including necessary export documentation.
*Serve as the first responder to incoming phone calls and proactively conduct customer care calls and reviews.
*Coordinate returns and address customer quality issues.
*Ensure compliance materials like spec sheets are readily available.
*Provide administrative support to sales representatives.
*Maintain accurate customer and prospect records on ERP and CRM systems.
*Arrange travel and accommodations for team members.
*Regularly report activity results to the Managing Director and actively contribute to meetings and training sessions.
Required Skills & Qualifications:
*Experience in a sales administration role.
*Strong understanding of ERP and CRM systems with the ability to adapt to new systems as required.
*Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
*Excellent organizational and multitasking skills.
*A team player with a high level of dedication and a customer-first mentality.
*Excellent communication skills, both verbal and written.
*Ability to work under strict deadlines and understand sales performance metrics.
To apply for the Sales Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.