Senior Pensions Administrator - Defined Contribution (DC)
Hybrid Working | FTSE 250 Consultancy - nearest tube Charing Cross
This a wonderful opportunity to join a prominent and rapidly growing UK consultancy specialising in pensions and insurance. Our client is a FTSE 250 company with over 2,000 employees, who support thousand of pension schemes and their members. As a Senior Pensions Administrator, you will play a key part in delivering high-quality administration services across trust-based company pension schemes, with a specific focus on Defined Contribution (DC) arrangements. The scheme-based team structure means you will work end-to-end on your allocated schemes, fostering strong client relationships while delivering a seamless service.
You’ll support the development of the team, apply your technical expertise, and ensure exceptional service delivery to both clients and members.
Key Responsibilities
*Train, support, and mentor less experienced team members
*Check and authorise work produced by the administration team
*Administer and calculate member benefits in line with scheme Rules
*Maintain accurate member records and scheme documentation
*Apply knowledge of benefit structures, Trust Deed & Rules, pensions legislation, disclosure requirements, and regulatory standards
*Work collaboratively with clients, actuaries, consultants, providers, payroll teams, members, and third parties
*Handle member enquiries confidently via phone, email, and letter
*Assist with project work as allocated by the Team Leader or Manager
*Maintain compliance with ISO and AAF accreditation standards
*Prioritise workload effectively to meet deadlines
*Provide both written and verbal technical guidance
*Adapt to evolving business needs and undertake related duties as required
The person:
Essential
*Previous experience in a similar role, specifically with Defined Contribution (DC) schemes
*Strong background in pensions administration
*Highly organised, methodical, and accountable
*Strong communication skills with a customer-focused mindset
*Ability to develop colleagues and drive high standards
*Proactive, adaptable, and solutions-oriented
*Strong attention to detail
*Confident user of MS Office, especially Excel and Word
*A positive, can-do attitude with pride in your work
Qualifications
*GCSE Maths and English (Grade C/5 or above) or equivalent
*A-Level (or equivalent) preferred-but significant relevant experience also considered
*Studying for, or willing to study for, a pensions qualification (CPC/QPA/DPC/RPC/APMI)
What is on offer
*Competitive salary
*Annual discretionary bonus
*25 days’ holiday, with the option to buy or sell days
*Pension matching
*Healthcare plans and life assurance
*Retailer discounts and flexible benefits scheme
*Employee assistance programme & digital GP access
*Paid volunteering days
*Referral bonuses for successful candidate introductions
If you’re passionate about delivering excellent pension administration and want to join a collaborative, forward-thinking organisation, we’d love to hear from you.