Housing Customer Service
other jobs VNA Recruitment
Added before 4 Days
- England,East of England,Essex,Harlow
- Full Time, Temporary
- £16.80 - £21 per hour
Job Description:
We are seeking an experienced Housing Customer Service Advisor for this large organisation close to all local amenities.
You will join a team dealing with all aspects of customer service and advice for tenants and be the first point of contact for tenants regarding a wide range of queries and always ensuring the highest level of tenant satisfaction.
The duties are varied and rewarding and include:
*To investigate and deal with any management issues that arise
*To carry out a minimum of 2 inspections per year of all areas in order to identify and rectify any health and safety or environmental issues, and to refer them to and liaise with the appropriate departments / agencies for a speedy resolution.
*To investigate and deal with promptly any management issues arising such as vandalism, dumped cars/rubbish and health and safety concerns.
*To ensure that comprehensive, up-to-date, clear written notes and documentation are provided on each case / incident and are easily accessible and where appropriate electronic records updated and maintained.
*To adopt a flexible approach to both covering and assisting the work of other team members during periods of absence and demonstrate a commitment to team working.
*To take a pro active approach in tackling former tenant debt and other housing related debts, recommending write off/on any arrears or credit balances on accounts in accordance with the Council’s financial regulations.
*To maintain up-to-date statistical information as required.
*To assist with the training of new staff
The ideal candidate:
*Experience of working in front line service in a customer focused environment with a basic knowledge and understanding of Housing Management.
*Must be willing to work evenings and flexible hours to meet deadlines and attend residents meetings if required.
*Full driving license and access to a vehicle or other satisfactory means of transport.
*Have an understanding of current housing legislation.
*Able to communicate effectively with a wide range of people. Can prioritise tasks against competing demands and deliver to very tight deadlines. Ability to multi-task.
*Able to use Microsoft Office applications. Letter and report writing skills.
You will join a team dealing with all aspects of customer service and advice for tenants and be the first point of contact for tenants regarding a wide range of queries and always ensuring the highest level of tenant satisfaction.
The duties are varied and rewarding and include:
*To investigate and deal with any management issues that arise
*To carry out a minimum of 2 inspections per year of all areas in order to identify and rectify any health and safety or environmental issues, and to refer them to and liaise with the appropriate departments / agencies for a speedy resolution.
*To investigate and deal with promptly any management issues arising such as vandalism, dumped cars/rubbish and health and safety concerns.
*To ensure that comprehensive, up-to-date, clear written notes and documentation are provided on each case / incident and are easily accessible and where appropriate electronic records updated and maintained.
*To adopt a flexible approach to both covering and assisting the work of other team members during periods of absence and demonstrate a commitment to team working.
*To take a pro active approach in tackling former tenant debt and other housing related debts, recommending write off/on any arrears or credit balances on accounts in accordance with the Council’s financial regulations.
*To maintain up-to-date statistical information as required.
*To assist with the training of new staff
The ideal candidate:
*Experience of working in front line service in a customer focused environment with a basic knowledge and understanding of Housing Management.
*Must be willing to work evenings and flexible hours to meet deadlines and attend residents meetings if required.
*Full driving license and access to a vehicle or other satisfactory means of transport.
*Have an understanding of current housing legislation.
*Able to communicate effectively with a wide range of people. Can prioritise tasks against competing demands and deliver to very tight deadlines. Ability to multi-task.
*Able to use Microsoft Office applications. Letter and report writing skills.
Job number 3128483
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Company Details:
VNA Recruitment
Company size: 10–19 employees
Industry: Recruitment Consultancy
VNA recruitment is long established and well reputed as a provider of high quality recruitment services, supplying permanent, temporary and fixed term...