Contact Centre Sales Manager Up to £62,000 + Car Allowance + Bonus | Monday-Friday | Career Progression
Are you a proven Contact Centre Sales Manager who thrives in a fast-paced, target-driven sales environment?
Do you bring energy, discipline, and commercial intelligence to your team?
If you can lead from the front, inspire performance, and drive revenue growth - this is the opportunity you’ve been looking for.
We’re hiring a Contact Centre Sales Manager to lead a high-performing inbound, retention and business development operation. This is a key leadership role where you’ll shape culture, coach the team, and deliver strong commercial results.
What You’ll Be Doing * Lead and motivate a blended sales team across inbound, retention, outbound and BD

* Drive sales performance, daily activity, conversion, pipeline quality and customer retention

* Coach and develop Team Leaders and Advisors to improve sales behaviours and confidence

* Maximise every contact through effective cross-sell, up sell and sales-through-service techniques

* Build strong relationships internally and externally to drive commercial outcomes

* Analyse data, trends and variances to identify growth opportunities and risks

* Use CRM, MI dashboards and reporting tools to manage pipeline, churn, and forecasting

* Support the MD with sales strategy, planning, and continuous improvement initiatives

* Reduce churn, increase share of wallet, and strengthen long-term customer relationships

* Ensure team targets, KPIs, SLAs and quality measures are consistently achieved

About You You may currently be a Sales Manager, Team Manager, Contact Centre Manager, BDM Manager, Retention Manager or similar - but what matters most is your commercial edge and ability to deliver results.
We’re looking for someone who is:
* A confident, energetic, hands-on leader with a track record in sales management

* Experienced in contact centre, B2B or B2C sales (inbound/outbound/retention/BD)

* Able to inspire high performance and hold teams accountable

* Commercially sharp - comfortable with data, forecasting, pipelines and CRM

* A strong communicator and relationship builder

* Proactive, resilient and able to react quickly to opportunities and market shifts

* Skilled at coaching teams to sell technical products, services and solutions

* Analytical, target-driven, and highly organised

What’s In It for You? * £62,000 basic salary

* Car Allowance + Bonus + End-of-Year Incentives

* Monday to Friday, no weekends, no late nights

* Excellent career development in a growing business

* Leadership role with real influence and visibility