Service Desk Administrator
*Annual Salary: £28,000 - £35,000
*Location: London
*Job Type: Full-time
We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a strong background in customer service and a solid understanding of MS Office.
Day-to-day of the role:
*Manage customer queries, orders, and service calls both over the telephone and via email.
*Liaise daily with the field service team to ensure smooth operations.
*Log service calls and assign them to field-based engineers.
*Manage the stock of parts for the field service team, including ordering and returns.
*Place orders with a range of suppliers and manage the internal database to track and move parts to engineers.
*Count and reconcile all cash brought in by the field team.
*Schedule service calls based on SLA priority and send out daily service reports.
*Order and maintain supplies in the office.
Required Skills & Qualifications:
*Excellent internal and external communication skills with a passion for customer service.
*Knowledge of general office IT/equipment.
*Proficiency in MS Office.
*Excellent time management skills and the ability to prioritise work.
*Attention to detail and problem-solving skills.
*Excellent written and verbal communication skills.
*Strong organisational skills.
*Ability to multi-task in a fast-paced environment.
*Minimum of 1 year of experience in customer service.
Benefits:
*Competitive company pension.
*On-site parking.