We are seeking an End User Services Specialist to provide exceptional support and management of end-user technologies in the life science industry.
Client Details
This organisation operates in the life science sector and is a well-established medium-sized company.
Description
Key Responsibilities *Manage and optimise end-user technology services, including devices, AV, mobile, identity, printing, meeting rooms, networks, and ITSM/ITAM tools.
*Gather stakeholder feedback to evolve digital workplace services and ensure they meet user needs.
*Promote strong customer service standards and develop the maturity of the end-user services team.
*Communicate proactively with users about digital services to minimise disruption and improve awareness.
*Monitor service performance using ITSM and third-party data, driving continuous improvement.
*Administer Microsoft 365, including user management, compliance, and service support.
*Deploy DEX tools and automation to enhance user experience, efficiency, and self-service.
*Provide VIP and executive support, including proactive coverage for high-profile meetings and AV setups.
*Manage the full lifecycle of end-user equipment from procurement to retirement.
*Improve service resilience through ongoing performance reviews and disaster recovery/IT continuity testing.
*Enhance and maintain internal portal applications for improved access and usability.
*Create Autopilot/configuration profiles and ensure device security and compliance.
*Deploy endpoint and cybersecurity capabilities with minimal disruption; improve monitoring in partnership with security teams.
*Maintain device backups and disaster recovery readiness.
*Expand Mobile Application Management (MAM) and implement Apple management tools (e.g., JAMF).
*Improve device management stability, cross-site security practices, and maintenance schedules.
*Oversee OS upgrades and communications to minimise user impact.
*Implement and optimise BYOD policies to ensure a secure and positive mobile experience.
*Act as an escalation point for complex endpoint issues.
*Support IT and AV infrastructure including print services, VC/event tech, and room booking systems.
*Contribute to endpoint security compliance and certifications (e.g., Cyber Essentials).
*Manage diverse EUC environments across multiple teams, ensuring minimal disruption during major upgrades, backup changes, and policy implementation
Profile
Expertise *Proven experience in end-user computing (EUC) or IT support roles.
*Strong knowledge of Microsoft Endpoint Manager (Intune) and Microsoft 365.
*Experience supporting hybrid working environments and implementing BYOD policies.
*Excellent troubleshooting and communication skills.
*Familiarity with compliance frameworks (e.g., Cyber Essentials, ISO 27001).
*Ability to manage complex tasks and multi-site projects.
*Proven experience in managing and optimising end-user computing environments.
*Strong skills in Intune, Microsoft 365, and Apple Business Manager.
Job Offer
*Competitive salary ranging from £40,000 to £45,000 per annum.
*Comprehensive benefits package to support your professional and personal well-being.
*Opportunity to work in London within a reputable organisation in the life science industry.
*Hybrid Working - 3 days on site required