Job Description:
Temporary worker required:
Job title: Business Support Assistant x2
Hourly salary: £ 13.45
Duration: till March 26
Responsibilities:
To deliver a comprehensive tenant and customer-focused service, including administrative support, customer contact and collaborating with colleagues as needed.

Ensure all activities are completed in line with agreed KPIs and put our customers at the heart of what we do.
• Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer and tenant-focused approach and delivery of an excellent tenant experience.

• Update systems with information (e.g. raising and scheduling jobs, follow-on work, uploading asset data, etc) and documentation (e.g. certificatio,n etc).

• Ensure all data input is completed accurately and in a timely manner.

• Provide support for our Tenants, Operatives and Call Handling Team to address and resolve queries and requests via various channels, including email, telephone, Teams, etc.

• Work closely with and communicate with the Call Handling Team, Property Maintenance and Housing colleagues as needed to deliver a seamless service.

Customer Focused Service


• Ensure a high-quality, customer-focused service at all times.

• Support customer-driven change throughout the organisation.

• Demonstrate ownership, accountability and responsibility for customer issues.
Required:
Proven accurate and efficient administrative and data input skills.

• Excellent customer service, communication and interpersonal skills when

supporting Tenants, customers and colleagues.

• Excellent written and verbal communication skills.

• Organised and adaptable with the ability to plan and organise your own

workload and meet deadlines.


Experience and Qualifications



• Work experience in a similar role, ideally within a highly regulated business.


• Excellent computer skills, including Microsoft packages, as well as being able to

confidently navigate around in-house systems.


• Experience in providing an excellent customer-focused service.
Some of our great benefits include;
* 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.

* Early finish on Fridays

* Flexible and hybrid working.

* Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.

* Access to private healthcare through the Health Cash Plan.

* Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.

* Salary sacrifice electric vehicle scheme

* Enhanced family-friendly leave

* Car mileage allowance if you use your personal vehicle for business purposes.

* Life assurance cover to the value of 3 times your annual salary