Hourly Rate: £13.45 PAYE per hour
Location: Sunderland
Working Hours: 36 hpw with flexible working (Monday to Thursday 8am – 4pm, Friday 8am – 2pm)
Job Type: Temporary (Until March 26)
Join a leading housing organisation committed to delivering exceptional customer service and supporting tenants across the region. This is an exciting opportunity to contribute to a team that puts customers at the heart of everything they do.
Day-to-day of the role:
*Deliver a comprehensive tenant and customer-focused service, including administrative support and customer contact.
*Complete accurate and timely data input and administrative tasks in line with agreed processes.
*Update systems with job scheduling, asset data, certifications, and documentation.
*Support tenants, operatives, and call handling teams via email, telephone, and Teams.
*Collaborate with property maintenance and housing colleagues to ensure a seamless service.
*Take ownership of customer issues and ensure high-quality service delivery.
Required Skills & Qualifications:
*Proven administrative and data input skills with strong attention to detail.
*Excellent customer service and communication skills (written and verbal).
*Ability to organise and prioritise workload effectively to meet deadlines.
*Proficiency in Microsoft Office and confidence navigating in-house systems.
*Experience in a similar role, ideally within a regulated business environment.
*Strong interpersonal skills and a customer-focused approach.
Benefits include:
*31 days annual leave (plus bank holidays) with the option to purchase up to 5 additional days.
*Early finish on Fridays.
*Flexible and hybrid working options.
*Free Health Cash Plan with cashback for dental, optical, physio, and wellbeing therapies.
*Access to private healthcare.
*Competitive Aviva pension scheme (up to 10% employer contribution).
*Salary sacrifice electric vehicle scheme.
*Enhanced family-friendly leave.
*Car mileage allowance for business use.
*Life assurance cover (3x annual salary).
Join us in delivering outstanding service that makes a real impact. We look forward to hearing from you and exploring how you can contribute to our team’s success.