Service Advisor – Front Desk (HGV & Car Workshop)

Location: Buckingham, MK18 1DR
Salary: £27,000 – £35,000 per annum (DOE)
Hours: Monday–Friday, 8:00am–5:00pm (30-minute lunch)
Job Type: Full-time, Permanent

Overview

We are seeking a proactive and customer-focused Service Advisor to join our front desk team within our busy HGV and car workshop. This is a fast-paced, varied role supporting customers, technicians, and the wider service department. Previous experience within the automotive sector (HGV or car) is strongly preferred.

Key Responsibilities

*Book customer vehicles into the workshop and create accurate job cards.
*Answer incoming calls and handle customer enquiries professionally.
*Manage the breakdown line, logging details and raising immediate job cards.
*Book M.O.T appointments and process customer payments.
*Provide regular updates to customers regarding the progress of their vehicle.
*Request purchase order numbers and ensure all documentation is accurately recorded.
*Scan and process MOT paperwork in line with compliance requirements.
*File job cards and maintain organised service records.
*Work closely with technicians and service managers to support workshop efficiency.

Required Experience & Skills

*Automotive industry experience (HGV or car): minimum 3 years preferred
*Strong customer service skills with a confident and professional telephone manner.
*Ability to multitask and work in a fast-paced environment.
*Excellent organisational skills and attention to detail.
*Confident using computer systems and service booking software.
*Reliable, proactive, and able to work independently as well as part of a team.
*Ability to commute to Buckingham (MK18 1DR) or relocate before starting work.

Benefits

*Salary £27,000–£35,000 per year (depending on experience)
*22 days annual leave + Bank Holidays
*Monday–Friday working pattern (no weekends)
*Supportive and friendly workshop environment