Administration Team Leader – Financial Services
Location: Wilmslow / Hybrid
Salary: Up to £35,000
We are currently recruiting for an experienced Administration Team Leader to join a professional services organisation based in Wilmslow. This is a fantastic opportunity for a proactive and motivated individual to lead a busy administration and membership team, ensuring operational efficiency and exceptional service delivery. This role is ideal for someone with strong leadership skills, excellent organisational ability, and a passion for developing people and improving processes.


Role Overview
The Administration Team Leader will support the smooth running of the Central Administration Function, including the Membership Department, ensuring deadlines, service levels, and quality standards are consistently met.


Key Responsibilities
*Oversee day-to-day operations of the Central Administration and Membership functions.
*Manage incoming calls and emails to ensure service standards are achieved.
*Delegate tasks effectively with clear objectives aligned to organisational goals.
*Conduct regular 1-2-1s and provide coaching, training, and ongoing support to team members.
*Work collaboratively with other departments and managers to streamline processes and solve issues.
*Provide support to the Office Manager during periods of holiday cover or when additional assistance is required.
*Build and maintain strong relationships with internal customers, member firms, and external stakeholders.
*Complete any additional duties reasonably required by the organisation or wider group.


Skills & Experience Required
*Proven experience in a leadership or team-supervisory position.
*Strong people management skills with the ability to motivate and inspire a team.
*Excellent communication skills, both verbal and written.
*High level of organisation and time-management capabilities.
*Strong customer service background.
*Ability to build strong internal and external business relationships.


Desirable (Not Essential)
*Knowledge of the financial services sector.
*Experience handling HR-related matters.
*Exposure to office facilities management.
*Coaching, training, or mentoring experience.


Personal Qualities
*Professional, positive, and approachable manner.
*Strong interpersonal skills and a collaborative working style.
*Commercially minded with a proactive attitude.
*Creative, detail-focused, and able to work both independently and as part of a wider team.


If you are an experienced leader who thrives in a varied and people-focused role, we would love to hear from you.


Apply today quoting Ref: NJR16268