Customer Service Administrator
other jobs Optima Recruitment
Added before 4 hours
- England,South East,Surrey
- Full Time, Permanent
- £25,000 per annum
Job Description:
Genuinely fantastic company in the heart of Esher requires a Customer Service Administrator to provide an outstanding service to their customer portfolio throughout every stage of the order process.
You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering an exceptional customer experience.
Hybrid working available along with other fantastic benefits
*Based in Esher
*Circa £25,000 salary (DOE)
*Monday - Friday, 37.5 hours per week
*Hybrid - 2 days WFH (after probation)
Benefits:
*25 days holiday + bank holidays
*Generous pension scheme
*Employee Assistance Program
*Critical Illness Cover x 1 year’s salary
*Income Protection - after 13 weeks of sickness, company pay 75% of salary
*Death in Service x 3 year’s salary
*Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others
Job Description:
*Manage the daily order book for assigned customers.
*Collaborating with the Sales team to monitor orders.
*Verify deliveries alongside the Customer Service Leader.
*Develop a strong, long-term relationship with customers.
*Provide essential product and order/contract information.
*Offer regular updates.
*Deliver appropriate support to resolve any customer complaints.
*Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
*Ad hoc as required to support the overall efficient operation of the company.
Person Specification:
*Good standard of education required.
*Demonstrated relevant work experience.
*Strong written and verbal communication.
*Expertise in the MS Office suite, with a strong focus on Excel.
*Problem solver.
*Analytical with high attention to detail.
*Team player.
*Experience in change management.
You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering an exceptional customer experience.
Hybrid working available along with other fantastic benefits
*Based in Esher
*Circa £25,000 salary (DOE)
*Monday - Friday, 37.5 hours per week
*Hybrid - 2 days WFH (after probation)
Benefits:
*25 days holiday + bank holidays
*Generous pension scheme
*Employee Assistance Program
*Critical Illness Cover x 1 year’s salary
*Income Protection - after 13 weeks of sickness, company pay 75% of salary
*Death in Service x 3 year’s salary
*Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others
Job Description:
*Manage the daily order book for assigned customers.
*Collaborating with the Sales team to monitor orders.
*Verify deliveries alongside the Customer Service Leader.
*Develop a strong, long-term relationship with customers.
*Provide essential product and order/contract information.
*Offer regular updates.
*Deliver appropriate support to resolve any customer complaints.
*Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
*Ad hoc as required to support the overall efficient operation of the company.
Person Specification:
*Good standard of education required.
*Demonstrated relevant work experience.
*Strong written and verbal communication.
*Expertise in the MS Office suite, with a strong focus on Excel.
*Problem solver.
*Analytical with high attention to detail.
*Team player.
*Experience in change management.
Job number 3134848
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metapel
Company Details:
Optima Recruitment
Established in 2007, by an experienced and dedicated professional with a passion for recruitment; we now have a team of highly trained Consultants wor...