CRM Administrator
£30,000 - £35,000
Telford - Hybrid
3-6 Month FTC
Our client is a dynamic, growth-focused organisation seeking a proactive CRM Adminstrator to directly support their sales organisation. The ideal candidate will have strong experience working with Excel, Salesforce and/or HubSpot, and a proven ability to leverage analytics to drive actionable insights and improve sales operations.
CRM Adminstrator Key Responsibilities:
*Support the Revenue Operations Business Partner in driving operational efficiency, best practice adoption, and project management
*Provide day-to-day operational support to sellers and sales leadership
*Perform side-by-side observations with sellers to identify efficiency gains and process gaps
*Deliver impactful data analysis with actionable insights aligned to business objectives
*Document and maintain sales processes, policies, and work instructions
*Act as a problem-solver and primary point of contact for sales leadership on operational complexities
*Simplify and centralise administrative tasks to improve the seller experience
*Support change management initiatives through documentation and personal guidance
*Serve as a project manager for key initiatives, maintaining robust documentation and communication
*Administer and validate sales commissions, leveraging Salesforce and support from GTM Data Analytics and Revenue Operations
CRM Adminstrator Key Skills & Requirements:
*Minimum 3+ years of Salesforce CRM experience (Administrator certification a plus)
*3+ years’ experience supporting a dynamic sales organisation
*Strong financial acumen and advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP)
*Understanding of commission calculations, sales compensation plans, and compensation philosophies
*Knowledge of traditional sales practices including CRM utilisation, KPI tracking, sales processes, and compensation management
*Experience collaborating with sales managers, marketing, and customer success teams
*Experience supporting critical sales processes such as Forecasting, Pipeline Reviews, Quarterly Business Reviews, and Annual Planning
*Ability to design, influence, and monitor sales processes including prospecting, opportunity and account management, and account strategy design
Preferred Qualifications:
*Salesforce Administrator Certification
*Experience with HubSpot CRM