Service Sales Coordinator (12 Month Contract)
Warmley, Bristol (BS30)
£27,000 + excellent benefits
Full-time, office-based
We are supporting a long-established, employee-owned engineering business in Bristol to recruit a Service Sales Coordinator. This is a key role within their service division, focused on managing contract renewals, preparing quotations, and coordinating with internal teams to deliver an exceptional customer experience.
This organisation has a strong reputation for quality, reliability and customer service. They offer a supportive, people-first culture and invest in personal development for all employees.
The role
As Service Sales Coordinator, you will play a vital part in ensuring service contracts are renewed smoothly and customer needs are responded to promptly. Your responsibilities will include:
Sales & Contract Management
*Preparing and issuing quotations for service contracts
*Tracking and chasing renewals
*Renewing service contracts and maintaining accurate documentation
*Setting up new contract numbers and updating customer records
*Producing and maintaining renewal and service-due reports
Customer Service & Relationship Management
*Acting as a key point of contact for customer service queries
*Responding promptly to web and email enquiries
*Liaising with internal teams to resolve invoice or account issues
*Maintaining up-to-date customer information
*Supporting customer audits and compliance documentation
Administration & Coordination
*Managing pre-qualification documents, certifications, and tender submissions
*Monitoring "Find a Tender" for opportunities
*Processing job sheet requests and raising service work orders
*Reviewing SLAs and preparing documents for approval
*Coordinating with accounts on invoicing, credit notes, and aged debt
*Ensuring purchase orders and contracts are accurately verified and logged
Skills & experience
*Experience in sales coordination, service administration, or contract management (preferred)
*Confident with Microsoft Office and CRM systems
*Excellent communication and customer service skills
*Experience with tender submissions and pre-qualification processes (advantageous)
*High level of attention to detail and proactive approach to improving processes
Salary & benefits
*£27,000 salary
*23 days holiday + bank holidays (increasing with service)
*Company pension scheme
*Private medical scheme
*Life assurance with additional wellbeing support services
This role is a 12month contract and 100% office-based in Warmley, Bristol (BS30)