Customer Service Executive
*Location: York City Centre
*Job Type: Full-time
*Salary: £25,355
*Working Hours: Full-time - working between the hours Mon-Fri 8am-6pm with occasional weekend coverage, with a day back in lieu during the week. (Weekend days are 9-5)
Do you want to work for one of the best employers in York? Look no further!
We are currently recruiting for a dedicated Customer Service Executive who will play a key role in delivering first-rate experiences to over 50,000 customers who use our client each year. This role is perfect for someone passionate about customer satisfaction!
Day-to-day of the role:
*Serve as the first point of contact for customer support before and during tours.
*Handle both inbound and outbound calls, as well as respond to email enquiries.
*Issue booking confirmations and process web bookings.
*Resolve various customer queries and support the administration of holiday cancellations.
*Discuss alternative travel options with customers and book UK travel requirements to enhance their experience.
*Arrange necessary travel visas and conduct mobility checks to meet customers’ expectations.
Required Skills & Qualifications:
*Proven experience in a customer service environment.
*A strong desire and passion to deliver an exceptional customer experience.
*Excellent verbal and written communication skills.
*Ability to develop strong relationships quickly.
*Capability to work to tight deadlines with a strong attention to detail and accuracy.
*Demonstrable enthusiasm for travel and creative problem-solving skills.
*Effective time management and prioritisation skills.
*Flexibility to handle various tasks and activities and support other teams as needed.
Benefits:
*Employee discounts
*33 days holiday inc bank holidays
*Buy and sell holiday scheme
*Healthcare benefits
*Enhanced maternity and paternity leave
*Contributory pension scheme
If this sounds like it could be for you, don’t hesitate in applying!