We’re looking for a strategic, client-focused professional to join our global Business Development & Marketing (BDM) team as a Client Relationship Manager focused on Private Capital clients.
In this high-impact role, you’ll work closely with senior stakeholders to drive client engagement, uncover new business opportunities, and ensure delivery of a world-class client experience. You’ll manage a portfolio of global, cross-practice Private Capital clients, coordinating across sectors and jurisdictions to help the firm grow high-margin, strategic work.
What you’ll be doing:
*Lead strategic planning and opportunity analysis across key Private Capital client accounts
*Develop and manage actionable client account plans focused on revenue growth and cross-selling
*Facilitate and act on structured client feedback to enhance relationships and service delivery
*Build strong internal and external networks, driving collaboration across functions and teams
*Champion CRM best practices (Salesforce) and deliver reporting and insights that inform decisions
*Coordinate onboarding, BD initiatives, and continuous improvement projects for key clients
What we’re looking for:
*Proven experience in client development within legal or professional services
*Strong relationship management and influencing skills at senior levels
*Deep understanding of Private Capital clients and financial services business models
*Confident using CRM tools and data to drive commercial decisions
*Experience leading client feedback programmes and turning insights into action
*Highly collaborative, proactive, and results-oriented


At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.