2nd Line Support Engineer - IT Security Focus - Onsite
other jobs SF Recruitment
Added before 1 Days
- England,West Midlands,Worcestershire,Bromsgrove
- Full Time, Permanent
- £30,000 - £40,000 per annum
Job Description:
2nd Line Support Engineer – IT Security Focus - Onsite
The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company.
Key Duties/Responsibilities
*IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
*Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security
*Remote access solution implementation and support: VPN, Remote Desktop Services.
*Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
*Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Key Technical Background
*Office 365
*Azure Active Directory
*Microsoft Intune
*Microsoft Teams
*Windows Server(s), 2019, 2016, 2012, 2008
*Active Directory
*Google Workspace Administration
*Google Workspace Apps (very similar to Microsoft suite)
*User Creation / management
*AD Permissions management
*Group Policy
*Understanding of network concepts
*Antivirus and vulnerability monitoring
*System Patching
Desirable Background
*CompTIA Security+ or similar IT Security certifications
*Keen interest in cyber security and understanding of key concepts and protocols.
*Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks.
*Previous experience within a SOC environment.
*Experience within IT Security, inc. patching, vulnerability
*Experience with SIEM or Service Desk toolsets.
Essential Requirement for the role
*Access to your vehicle for limited travel needs
*Ability/willingness to gain SC clearance
The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company.
Key Duties/Responsibilities
*IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
*Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security
*Remote access solution implementation and support: VPN, Remote Desktop Services.
*Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
*Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Key Technical Background
*Office 365
*Azure Active Directory
*Microsoft Intune
*Microsoft Teams
*Windows Server(s), 2019, 2016, 2012, 2008
*Active Directory
*Google Workspace Administration
*Google Workspace Apps (very similar to Microsoft suite)
*User Creation / management
*AD Permissions management
*Group Policy
*Understanding of network concepts
*Antivirus and vulnerability monitoring
*System Patching
Desirable Background
*CompTIA Security+ or similar IT Security certifications
*Keen interest in cyber security and understanding of key concepts and protocols.
*Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks.
*Previous experience within a SOC environment.
*Experience within IT Security, inc. patching, vulnerability
*Experience with SIEM or Service Desk toolsets.
Essential Requirement for the role
*Access to your vehicle for limited travel needs
*Ability/willingness to gain SC clearance
Job number 3158920
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Company Details:
SF Recruitment
Company size: 100–249 employees
Industry: Recruitment Consultancy
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