Front of House Manager
Salary £31,000 per annum
42 hours a week and weekends required on a rota basis
Role Purpose
To ensure smooth and efficient dining room operations while providing strong leadership and support to the catering team. This role is key to delivering exceptional guest experiences through high standards of food safety, allergen management, and customer service.
Key Responsibilities
*Compliance: Maintain health, safety, and hygiene standards; monitor allergen procedures; train staff on HACCP and food safety.
*Customer Service: Oversee meal service, ensure a clean and well-stocked dining area, respond to guest feedback, and work with the kitchen team to minimise waste.
*Team Leadership: Manage, train, and coach front-of-house staff; delegate tasks; monitor performance; foster a positive team culture.
*Operations & Finance: Handle scheduling, recruitment, purchasing, and stock control; ensure cost efficiency and support sustainability initiatives.
*Additional Duties: Deputise for the Catering Manager, contribute to centre operations, and maintain professional development.
Why you?
Essential Experience & Skills
*Proven experience in managing and developing teams within a catering or hospitality environment.
*Strong knowledge of food safety, allergen management, and HACCP procedures.
*Ability to deliver excellent customer service and manage guest feedback effectively.
*IT literacy, including proficiency in MS Office applications.
*Confident communicator with strong leadership and coaching skills.
Desirable
*Leadership and Management qualification (Level 3 or above).
*Training or First Aid certification.
*Experience in large-scale catering operations.
Personal Attributes
*High attention to detail and commitment to maintaining standards.
*Positive, proactive approach to problem-solving and continuous improvement.
*Ability to work collaboratively and foster an inclusive team environment.
What is in it for you?
*25 days annual leave plus bank holiday and your birthday off.
*Open to buy additional holiday days.
*Opportunities to work in different locations in the UK and in Europe.
*Discounted holiday breaks and retailers
If you are interested in this role, please apply with your up-to-date CV.