Job Title: Customer Support Specialist
Salary: £27,000
Location: Denton
Type: Full-time, Permanent, Office-Based
Hours: Mon-Fri, 08:30 - 17:00
About the Company
This is an exciting opportunity to join a well-established and respected leader in the UK kitchen and bedroom industry. With over three decades of experience, they are known for their commitment to quality, innovation, and exceptional customer service. Their collaborative culture and focus on employee development make them a fantastic place to build a long-term career.
The Role
As a Customer Support Specialist, you will play a key role in delivering outstanding service within a fast-paced environment. You’ll be responsible for processing customer orders, resolving queries, and supporting key account activities to ensure a seamless experience for trade customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively.
Key Responsibilities
Process customer orders accurately and efficiently
Handle incoming and outgoing calls to support customer needs
Manage backorders and delays, keeping customers informed
Respond to queries via the CRM system and maintain accurate case updates
Assist the wider team with complex investigations and escalations
Handle customer complaints and aftersales issues promptly
Process payments and replacement orders where required
Liaise with internal teams to resolve service issues
Make cost-effective decisions for customer resolutions under guidance
Support upselling and quote follow-ups
Inspect returned goods for credit when necessary
Work towards achieving KPIs and departmental objectives
What We’re Looking For
Passion for delivering excellent customer service
Strong problem-solving skills and ability to resolve conflicts
Excellent communication skills, both verbal and written
Ability to multitask and prioritise in a busy environment
Proficiency in Microsoft Office (Excel and Word)
A proactive attitude and willingness to learn
Previous experience in a similar customer-facing role
Experience in customer service or administration
GCSE level education or above
Strong organisational and time management skills
Benefits
Competitive salary and performance incentives
24 days holiday plus bank holidays and Christmas closedown
Opportunities for professional growth and development
Supportive and collaborative team environment
Modern, spacious workplace with wellness initiatives
Staff discounts, saving schemes, and engaging social events