Account Manager
*Location: Richmond, Surrey
*Job Type: Full-time, Office-based
*Salary: £60k-£80k plus OTE of £30-40k plus excellent benefits
My client, and award winning company specialising in a niche SaaS market is seeking 2 new Account Managers due to being in a high growth stage and looking to enhance their team with a motivated and professional Account Manager. This role is crucial for maintaining and expanding their client relationships, ensuring the continued success in our sales and customer service efforts.
Day-to-day of the role:
*Generate sales among existing and new client accounts, including upselling and cross-selling.
*Serve as the primary and responsive point of contact for an assigned portfolio of clients in person and on the phone
*Develop and maintain long-term relationships with accounts, ensuring consistent service across the organisation.
*Ensure clients receive requested products and services in a timely fashion.
*Communicate client needs and demands to the IT and Support teams.
*Forecast and track client account metrics, identifying trends or concerns.
*Manage projects within client relationships to meet company goals.
*Identify opportunities to grow business with existing clients through a consultative approach.
*Coordinate with staff members working on the same account to ensure consistent service.
*Service multiple clients concurrently, often meeting tight deadlines.
*Maintain records of client contracts, documentation, and all communications within HubSpot.
*Travel to client locations for business meetings, conferences, and trade events.
Required Skills & Qualifications:
*Degree level education or equivalent. A second language spoken to a bilingual standard is advantageous but not essential
*Several years’ experience in a SaaS role; Intellectual Property experience highly beneficial, but not essential
*Excellent computer skills, including proficiency in Outlook, PowerPoint, Word, and Excel.
*Eligible to work in the UK.
*Ability to travel to conferences and client locations in the UK and overseas, including travel outside work hours and at weekends.
Benefits:
*Competitive salary and performance-related incentives.
*Opportunities for professional growth in a multi-cultural and dynamic environment.
*Participation in industry conferences and events.
*Office-based role with travel opportunities.
How to apply:
To apply for the Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application demonstrates your ability to perform in a high-growth environment and your commitment to maintaining high standards in client relationship management.
This role is an excellent opportunity for a professional looking to further their career in a globally recognized company with significant growth potential