Customer Accounts Coordinator
Location: Hurn
Salary: Competitive + Excellent Benefits
Contract: Full-time, Permanent
Are you highly organised, detail-oriented, and passionate about delivering exceptional customer service? We have an exciting opportunity for a Customer Accounts Coordinator to join a dynamic team dedicated to supporting customers and ensuring financial accuracy.
Why You’ll Love This Role
*Be part of a forward-thinking organisation that values innovation and collaboration.
*Enjoy a role where your work truly makes a difference—helping customers sustain their tenancies and manage their housing costs effectively.
*Benefit from ongoing training and development opportunities to grow your skills and career.
What You’ll Do
*Support customers in managing their accounts, offering guidance on payment options and affordability.
*Set up and maintain direct debits, process account adjustments, and ensure accurate financial records.
*Monitor arrears and intervene early to prevent debt escalation.
*Collaborate with internal teams to deliver efficient, compliant income collection processes.
*Act as a data steward, ensuring high-quality data management and compliance.
What We’re Looking For
*Strong communication and problem-solving skills.
*Excellent attention to detail and proficiency in data management.
*High IT literacy and ability to work independently within defined policies.
*Knowledge of housing-related benefits or experience in account management is desirable but not essential.
What’s in It for You
*Competitive salary and benefits package.
*A supportive, inclusive culture that prioritises wellbeing and professional growth.
*Opportunities to contribute to innovative projects and process improvements.
If you’re ready to take the next step in your career and make a real impact, apply today!