Roaming Housing Officer
*Location: Southgate patch
*Salary: £29.12 per hour Housing Officer (Umbrella)
*Job Type: Full-time / 2-month temp with possible extension
We are seeking a dedicated Roaming Housing Officer to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers.
Day to Day of the role:
*Manage and coordinate housing and estate services within a defined geographical area.
*Be accountable and customer-facing, representing our values across all tenures.
*Coordinate internal and external services to meet the diverse needs of our customers.
*Deliver services that meet individual and local needs to a high standard.
*Participate in local initiatives to support community projects, which may occasionally involve weekend work.
*Seek continuous improvement in service delivery and customer satisfaction.
*Manage relationships with the Local Authority and other Housing Association partners.
*Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.
Required Skills & Qualifications:
*Essential car user (driving licence and own vehicle)
*Proven experience in a social housing setting as a Housing Officer
*Good working knowledge of housing practice, housing law, and service charge management principles.
*Demonstrable values of care, dare, and collaboration.
*Adaptability and flexibility in a changing environment.
*Strong collaboration, networking, and team-playing skills.
*Experience dealing with customers from diverse backgrounds with complex or challenging needs.
*Excellent administration skills and the ability to analyse customer feedback for service improvements.
*Attention to detail and accuracy in writing, reporting, and numeracy.
*Experience in customer service both face-to-face and via phone or written correspondence.
*Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
*Innovative, empathetic, passionate, and a self-starter who isn’t afraid of challenges.
*Ability to manage and report on projects against agreed targets.
*Proficiency in office management, including inbox and key management.
*Willingness to work flexible hours as required.
To apply for the Roaming Housing Officer position, please submit your CV for review