One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function.
You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group.
The role is 4 days on site your main location will be Newcastle.
Key responsibilities:
*Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service.
*Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers.
*Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management.
*Understand and identify business challenges and develop strategies and solutions to deliver added value to the business.
*Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities.
*Supports budget related conversations on different levels.
*Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met
*Develop and maintain continuous service improvement plans.
Experience required:
*Experience within a similar role
*Experience managing major incidents and escalations
*Ability to work in a fast-paced environment
*Excellent knowledge of ITIL processes
*Experience working with Microsoft technologies
Benefits include:
*Pension Scheme
*Hybrid working
*Company Bonus
*Travel Benefits