Are you an organised, people-focused professional who thrives in a fast-paced environment?
Do you want a rewarding role where no two days are the same — and where your work genuinely changes lives?
MCS Healthcare (MedGen Community Services Healthcare) is expanding, and we’re looking for a dedicated Care Coordinator to join our supportive and passionate team.
We provide high-quality Complex and Non-Complex Care that helps individuals live independently in their own homes. Our work is meaningful, fast-moving, and deeply rewarding — and our Care Coordinators are at the heart of everything we do.
Why Join MCS Healthcare?*A supportive team and a positive, people-first culture
*A role where your contribution truly matters
*Excellent opportunities for long-term career development and progression
*Competitive salary and a generous benefits package
The Role: What You’ll Be DoingAs a Care Coordinator, you’ll act as the central link between clients, healthcare professionals, and field staff. You’ll ensure care packages are delivered smoothly, efficiently, and safely, while delivering outstanding customer service.
Your responsibilities will include:
Staff Placement & Booking Management*Assign the right staff to client care packages
*Respond quickly to booking requests
*Achieve 100% fill rates for your allocated clients
*Monitor unfilled shifts and resolve resourcing issues
Client & Candidate Communication*Build strong relationships with field staff and clients
*Confirm staff availability and placements
*Handle calls and emails with professionalism and care
*Provide clear, detailed handovers to your Line Manager
Rota & Schedule Management*Build, manage, and share rotas in advance
*Ensure staffing levels meet client needs
System & Document Management*Maintain accurate records using Salesforce/Birdie
*Ensure all client documentation is compliant and up to date
*File reports, logs, and care package documentation correctly
Incident & Quality Management*Escalate safeguarding, concerns, or complaints immediately
*Uphold excellent standards of care and customer service
Administrative Duties*Review care referrals and clinical assessments
*Stay updated with internal processes and policies
Success in This Role Looks Like*95%+ fill rate across scheduled care hours
*Calls answered within 15 seconds and emails within 10 minutes
*A fully compliant candidate database
*Strong relationships with clients and care teams
What We’re Looking For*Excellent verbal and written communication skills
*Calm, organised, and able to prioritise in a busy environment
*High attention to detail
*Strong problem-solving and conflict-resolution abilities
*Ability to manage confidential information with professionalism
*Confidence using booking systems (Influence or Salesforce an advantage)
*Location: Sutton Office, SM1 1JB
*Hours: Mon, Tue, Thu, Fri – 08:00–17:00 | Wed – 12:00–21:00
*Salary:£33,904 per annum
*Contract: Full Time, Permanent
Benefits PackageWe invest in our people and reward great work with great benefits:
*28 days’ holiday including bank holidays
*Extra day off for your birthday
*Blue Light Card
*Company pension scheme
*Long service awards
*Annual summer & Christmas events
*Lifestyle and retail discounts, including gyms, supermarkets, leisure activities, and more
*Recognition schemes, including Stars of the Month and Business Champion awards
Career ProgressionWe’re committed to helping you build a long and fulfilling career.
Prove yourself in this role, and you’ll have opportunities to progress into senior positions across our operational teams.
Ready to Join Us?If you’re motivated, organised, compassionate, and ready to make a real impact in the community, we’d love to hear from you.
Apply today and start your journey with MCS Healthcare.