EMERGENCY IINBOUND HELPLINE OPERATOR - LATES
Previous Inbound call centre experience is ESSENTIAL
Here, one simple word can mean the world. Every ’hello’ can save the day or even a life. Join the UK’s most trusted and innovative careline service supporting vulnerable people.
???Hours: 32 hours per week
??Shift pattern: 4 days a week, 9 hours a day, including a 1-hour unpaid break.
Your rota will be provided 6 weeks in advance. You will be guaranteed every other weekend off. The shift you could be assigned will be:
*12.00 - 21.00
*13.00 - 22.00
*14.00 - 23.00
*15.00 - 23.00
Salary: £20,483.84 per annum (£12.31ph)
Location: Remote.

This role is a UK-based role, and any hybrid/remote work must also be within the UK.
Start Date : 12th January 2026
Training: 5 weeks


For this role, you need 5mpbs upload and 15mpbs download internet speed�?
Perks
*198 hours holiday (This includes bank holidays that you will work if rota’d.)
*We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
*24/7 employee assistance programme with an easily accessible app!
*Family and friends’ discounts on our services & products
*Pension Scheme, up to 4% Company matched
*Smartech
What we are looking for:
* You must possess a genuine desire to help the community, be empathetic and attentive to customers’ needs.

* Previous experience in a UK Contact/Call Centre dealing with INBOUND calls for minimum of 2 years
* Calm, patient, and tactful under pressure
* A true team player with a "can-do" attitude
* Excellent communicator — both spoken and written
* Organised, reliable, and detail-oriented
* Problem-solver who uses initiative
* Passionate about delivering top-tier customer service
If you meet the above criteria and this sounds like the right role for you, apply today!