Customer Service Team Leader
Location: REDHILL
My client is looking for a talented Customer Service Team Leader to join their Customer Experience Directorate. This is a fantastic opportunity to lead a motivated team and make a real impact on the way customers experience their services.
What you will do:
*Lead and develop a high-performing Customer Service team within the Customer Service Centre.
*Motivate, coach, and support advisors to deliver excellent multi-channel customer service.
*Ensure enquiries and complaints are resolved quickly and effectively, often at first point of contact.
*Manage performance, provide feedback, and allocate resources to meet service levels.
*Step in to resolve escalated or complex complaints with professionalism and empathy.
*Use data and insights to improve services and customer satisfaction.
*Support the team through organisational change and new projects.
What we are looking for:
*Proven experience in a contact centre or customer service environment.
*Strong leadership skills with the ability to motivate and develop a team.
*Experience handling complaints and resolving issues effectively.
*Knowledge of GDPR, and safeguarding, is desirable.
*Ability to balance empathy with professionalism when supporting vulnerable customers.
*Comfortable using CRM systems, telephony platforms, and Microsoft 365.
Why join?
You will be part of a forward-thinking organisation that values customer experience and invests in its people. This is a chance to lead a team that truly makes a difference every day.