1st Line IT Support Engineer
other jobs Clear IT Recruitment Limited
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £24,000 - £30,000 per annum
Job Description:
My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London.
Responsibilities
• Answering calls and responding to tickets from customers.
• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
• Provide on-site technical support at clients’ premises where necessary.
• Adhere to defined KPIs and meet the expected SLAs.
• Consistently contribute to and update documentation.
• On-board and off-board users.
• Monitor backups daily and report on any issues that arise.
Key Skills & Experience
• Minimum 1 years’ experience in a Helpdesk IT support environment
• Experience with support of Windows Desktop OS
• Good working knowledge of PC, laptop and printer hardware
• Good working knowledge of the full MS Office suite
• Basic knowledge of IT networking and cabling
• Excellent telephone manner with good interpersonal and communication skills
• Demonstrable problem-solving skills with a logical train of thought
Benefits
• 28 days holiday (including Bank Holidays)
• Paid study leave
• Hybrid working (office-based/remote)
• Performance-related bonus scheme (paid twice yearly)
• Excellent training and financial support for industry certifications
• Travel pay plus company Oyster card for work-related travel
• Eye test and glasses vouchers
• Company social events
• Comprehensive onsite training and induction
• Smart casual dress code
Any experience with the following would be beneficial (although non-essential):
• Previous experience in an MSP environment
• Support for VoIP systems
• Office 365 administration
• Support for Mac OSX
• Certifications from Microsoft, CCNA or other relevant IT certifications
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Responsibilities
• Answering calls and responding to tickets from customers.
• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
• Provide on-site technical support at clients’ premises where necessary.
• Adhere to defined KPIs and meet the expected SLAs.
• Consistently contribute to and update documentation.
• On-board and off-board users.
• Monitor backups daily and report on any issues that arise.
Key Skills & Experience
• Minimum 1 years’ experience in a Helpdesk IT support environment
• Experience with support of Windows Desktop OS
• Good working knowledge of PC, laptop and printer hardware
• Good working knowledge of the full MS Office suite
• Basic knowledge of IT networking and cabling
• Excellent telephone manner with good interpersonal and communication skills
• Demonstrable problem-solving skills with a logical train of thought
Benefits
• 28 days holiday (including Bank Holidays)
• Paid study leave
• Hybrid working (office-based/remote)
• Performance-related bonus scheme (paid twice yearly)
• Excellent training and financial support for industry certifications
• Travel pay plus company Oyster card for work-related travel
• Eye test and glasses vouchers
• Company social events
• Comprehensive onsite training and induction
• Smart casual dress code
Any experience with the following would be beneficial (although non-essential):
• Previous experience in an MSP environment
• Support for VoIP systems
• Office 365 administration
• Support for Mac OSX
• Certifications from Microsoft, CCNA or other relevant IT certifications
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Job number 3179683
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Company Details:
Clear IT Recruitment Limited
Company size: 5–9 employees
Industry: IT
Clear IT Recruitment work with a broad spectrum of employers across the UK offering exciting opportunities within your chosen field.Our team are exper...