The Complaints Specialist role will handle customer correspondence, ensuring timely and effective resolutions while maintaining high standards of professionalism. This role in the leisure, travel & tourism industry is based in Watford and requires excellent written communication skills and attention to detail.
Client Details
The employer is a medium-sized organisation within the leisure, travel & tourism industry, known for its commitment to providing outstanding customer service. They offer a structured environment with clear processes and a focus on delivering an excellent customer experience. Due to ongoing projects, they are currently recruiting for a Complaints Specialist to join their Customer Service team, initially on a FTC basis until March but with strong likelihood to become permanent as the organisation is growing. The ideal candidate will have a background in customer services, specifically resolving customer complaints, undertaking investigations to resolve any issues. The candidate must be able to respond to customers in an empathetic and professional manner.
Description
*Respond to written customer complaints promptly and professionally.
*Investigate and resolve customer issues in accordance with company policies.
*Maintain accurate records of correspondence and actions taken.
*Collaborate with internal departments to gather necessary information.
*Ensure compliance with industry regulations and guidelines.
*Identify recurring issues and suggest potential improvements to processes.
*Provide updates to customers regarding the status of their complaints.
*Contribute to a positive customer experience through professional communication.
Profile
A successful Complaints Specialist should have:
*Strong written communication skills with a focus on accuracy and clarity.
*Experience in handling customer complaints or a similar role.
*Ability to work independently and manage time effectively.
*Attention to detail and a proactive approach to problem-solving.
*Familiarity with industry regulations and customer service best practices.
*Live locally to Watford
*Available to start ASAP
Job Offer
*Competitive salary negotiable depending on experience
*Company bonus scheme.
*Matched pension contributions up to 8.5%.
*26 days annual leave plus 2 Life Days and bank holidays.
*Complimentary private medical cover.