Junior Applications Engineer
£30,000 - £35,000
Sandiacre

Role Overview
We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years’ experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:
- Developing and improving laser cutting applications
- Answering customer service calls and diagnosing problems remotely
- Working in our factory to commission new laser machines and support production and process development
- Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
- Few times a month, visiting customer sites to repair, maintain and commission laser machines

Key Responsibilities
- Responsible for developing and improving laser cutting applications
- Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required
- When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment
- Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
- Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems and maintenance regimes
- Collaborate with production and manufacturing teams to support process development for both current and future product lines
- Actively contribute to product advancement through feedback, testing and continuous improvement initiatives
- Interface with customers to understand their application needs and provide technical support and advice
- Assist in developing installation, operation and maintenance procedures and technical documentation
- Work with cross-functional teams (engineering, manufacturing, service, sales) to drive continuous improvement of service offerings and product usability

Required Qualifications & Traits
- Bachelor’s degree in Electrical or Electrotechnical Engineering (or equivalent)
- 0 to 2 years of relevant engineering experience
- Strong problem-solving aptitude: you genuinely enjoy fixing things as a hobby, tinkering, taking machines apart and understanding them
- Quick learner who enjoys solving problems and diving into machine systems
- Comfortable speaking with customers: good interpersonal and communication skills, able to explain technical issues in an understandable way
- Willingness to travel to customer sites and work in production environments
- Enthusiasm for learning both the physical/mechanical side and the electrical / PLC side of laser systems

Desired Traits
- Proactive, curious and hands-on: you not only fix things in your free time, but you also want to be an "engineer" outside work too
- Customer-friendly: you enjoy engaging with customers to understand their issues and help them resolve problems
- Process-oriented mindset: you see opportunities to improve how machines are commissioned, maintained, or upgraded
- A committed team player who works well across functions and shares knowledge

Why Join Us?
You will join a team where the service function is evolving and a strong product-knowledge engineer is needed. You will build deep expertise across a range of laser systems, from older machines in the field to the latest generation models in the factory. The mix of customer-facing service support, on-site field work and production commissioning gives you a varied and challenging role-ideal for someone who loves machines and solving things