Outbound Sales Manager
Location: Hybrid (London) – 2 days in office
Salary: Competitive, plus benefits
A fast-growing tech-enabled utilities business is seeking an Outbound Sales Manager to lead its outsourced sales team. The business is on a mission to simplify utilities by combining energy, broadband, mobile, and insurance into one service for customers, and they are looking for a results-driven leader to help drive growth, customer retention, and cross-sales.
This is a fantastic opportunity to take ownership of an outsourced sales channel, develop a high-performing team, and shape strategies that directly impact revenue and customer experience.
What You Will Do*Lead and manage outsourced outbound sales teams, providing coaching, training, and performance feedback
*Identify and onboard new outbound partners to grow the sales channel and meet forecasted targets
*Run the tender process for selecting and onboarding new telemarketing agencies, including evaluating proposals and negotiating contracts
*Oversee contractual relationships and performance management with outsourced providers
*Develop and implement outbound sales strategies focused on cross-selling and retention
*Analyse sales performance data, forecast results, and optimise campaigns based on insights
*Launch and develop new campaign opportunities in alignment with business goals
*Collaborate closely with internal teams such as marketing, product, and customer service
What You Bring*Proven experience managing outbound sales teams, ideally with outsourced or remote teams
*Strong track record of meeting or exceeding sales and retention goals
*Commercial awareness and experience managing contractual relationships
*Knowledge of sales methodologies focused on cross-selling and customer retention
*Analytical mindset with the ability to turn data into actionable insights
*Excellent communication and interpersonal skills, able to liaise with senior stakeholders and front-line teams
*Proficiency with CRM systems and sales analytics tools
What Would Make You Stand Out*Experience running tender processes for telemarketing or outsourced sales providers
*Knowledge of outbound dialer technologies and campaign optimisation
*Experience in subscription-based, telecoms, or utilities businesses
What’s On Offer*Competitive salary with industry benchmarked benefits
*Share options and Save as You Earn scheme
*Hybrid working with flexible arrangements
*Electric car salary sacrifice scheme
*Discounts on company services and access to rewards programmes
*Matched pension contribution and life assurance up to 4x salary
*Private health insurance, virtual GP access, and wellbeing support
*Opportunities for career development through coaching, learning, and new experiences