IT Support Engineer - MSP Experience Essential
other jobs Proactive Appointments
Added before 2 Days
- England,London,City of London
- Full Time, Permanent
- £40,000 - £47,000 per annum
Job Description:
IT Support Engineer – MSP Experience Essential
Location: London Bridge(Fully Onsite)
Salary: Up to £47,000
Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in London. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk.
In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long-term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies.
Key Responsibilities
*Act as the escalation point for advanced IT issues from the Service Desk
*Troubleshoot and resolve complex hardware, software and networking issues
*Support and maintain desktops, laptops, mobiles, printers and network equipment
*Investigate recurring issues, identify root causes and implement long-term fixes
*Provide both onsite and remote support to users of varying technical levels
*Maintain accurate ticket notes and produce clear technical documentation
*Stay up to date with technologies used across client environments
Key Skills & Experience
*Experience working for a Managed Service Provider is essential
*Strong 2nd-line troubleshooting experience
*Skilled with Windows 10/11, macOS and mobile devices
*Solid networking knowledge (LAN, WAN, VPN, routers, firewalls)
*Experience using Intune or similar MDM solutions
*Excellent communication and customer-service skills
*Proactive, analytical mindset with the ability to work independently
*PowerShell or other scripting experience is a bonus
Additional Requirements
*Ability to pass an enhanced DBS check
If you’re a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast-paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
Location: London Bridge(Fully Onsite)
Salary: Up to £47,000
Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in London. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk.
In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long-term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies.
Key Responsibilities
*Act as the escalation point for advanced IT issues from the Service Desk
*Troubleshoot and resolve complex hardware, software and networking issues
*Support and maintain desktops, laptops, mobiles, printers and network equipment
*Investigate recurring issues, identify root causes and implement long-term fixes
*Provide both onsite and remote support to users of varying technical levels
*Maintain accurate ticket notes and produce clear technical documentation
*Stay up to date with technologies used across client environments
Key Skills & Experience
*Experience working for a Managed Service Provider is essential
*Strong 2nd-line troubleshooting experience
*Skilled with Windows 10/11, macOS and mobile devices
*Solid networking knowledge (LAN, WAN, VPN, routers, firewalls)
*Experience using Intune or similar MDM solutions
*Excellent communication and customer-service skills
*Proactive, analytical mindset with the ability to work independently
*PowerShell or other scripting experience is a bonus
Additional Requirements
*Ability to pass an enhanced DBS check
If you’re a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast-paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
Job number 3192851
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Company Details:
Proactive Appointments
Company size: 20–49 employees
Industry: Recruitment Consultancy
With 30 years of experience, Proactive.IT Appointments are at the forefront of the IT recruitment sector. Established in 1991, we have become the pref...