Job Title: FRENCH and GERMAN Customer Service Manager
Location: Shenstone
Salary: Up to £40,000 (depending on experience)
Fulltime / Permanent
A fantastic opportunity to work with a British manufacturer with ambitious growth plans. The market-leader in our sector, we’re gearing up for an exciting phase of expansion across European markets including France, Germany, and the Netherlands. If you are a multilingual Customer Service Manager looking for an opportunity to utilise your language skills AND be a part of something truly unique, this could be the ideal role for you.
About the Role
As the French and German Customer Service Manager, you will be the voice of the customer and play a pivotal role in shaping our customer service strategy and vision. You will lead, motivate, and inspire a multilingual team to deliver exceptional service and meet agreed KPIs. This is a fantastic opportunity for a passionate leader who thrives on driving performance and improving customer experience.
Key Responsibilities
*Act as the voice of the customer, influencing service strategy and vision.
*Lead, motivate, and inspire your team to deliver outstanding customer service aligned with KPIs.
*Coach and develop team members through SMART objectives and Personal Development Plans (PDPs).
*Implement new processes and lead change projects to enhance the customer experience.
*Collaborate cross-functionally to achieve wider business objectives.
What You Will Bring
*Language Skills: Native-level fluency in French (C1-C2) and strong proficiency in German (B2-C2).
*A genuine passion for customer service and achieving SLAs.
*Inspirational leadership style with proven ability to motivate teams.
*Degree-level qualification or equivalent experience in leadership.
*Strong project management and organisational skills.
What We Offer
*Competitive salary up to £40,000 (DOE).
*25 days holiday plus bank holidays.
*Non-contributory private healthcare.
*Generous contributory pension scheme.
*Life insurance at three times your salary.
*A collaborative and supportive working environment.
*Company-wide training programme to develop key skills.
*Employee assistance programme.
*Staff purchase scheme – take home products for FREE.
If you have the relevant experience and skills for this role and would like to be considered , please apply now with your updated CV.