Are you highly organised with a passion for excellent customer service?
Do you enjoy coordinating people, processes and priorities in a fast-paced environment?
Juice Recruitment is recruiting a Service Coordinator on behalf of a well-established business based on the outskirts of Bath.
Due to location, own transport is essential.
DAY TO DAY
*Coordinating and scheduling engineers’ workloads to ensure daily efficiency.
*Managing planned preventative maintenance and fault jobs within agreed SLAs.
*Updating and processing jobs through the CRM system, ensuring accuracy and KPI compliance.
*Ordering parts and equipment from approved suppliers when required.
*Acting as a key point of contact for internal teams and customers via phone and email.
*Reviewing reports and actioning callouts, customer communication and engineer visits.
WHAT WE WOULD LOVE TO SEE
*Strong customer service experience with confidence handling written and verbal communication.
*Excellent organisational skills with the ability to prioritise and multitask effectively.
*Confidence using IT systems, including MS Office and CRM software (Joblogic or similar).
*A proactive problem-solver with great attention to detail.
*A willingness to learn and adapt in a busy, evolving environment.
AND FOR YOU
*A varied and busy coordination role where no two days are the same.
*The opportunity to work as part of a supportive and collaborative team.
*Ongoing training and development as you grow within the role.
*A business that values professionalism, teamwork and high standards of service.
*Free onsite parking.
*25 days plus Bank Holiday’s.
*Access to wellbeing schemes including 24/7 scheme.
Please apply today to be considered for this super role!