Interim Regional Disrepair Manager
*Daily Rate: £400-£450
*Location: North London
*Job Type: Interim (3 months with the opportunity to apply for a permanent role at £61k)
*Client: Housing Association
We are seeking an experienced Interim Regional Disrepairs Manager to oversee a team of surveyors in North London. This role is crucial for managing legal disrepair cases and requires a candidate who has acted as an expert witness in disrepair and attended court. This is a hybrid role with three days required in Southgate.
Day-to-day of the role:
*Oversee the management of legal disrepair cases, leaseholder alteration requests, complaints, complex repairs/renewals, and major voids.
*Manage contractors in line with contracts, seeking continuous improvement and ensuring clear communication with all parties.
*Provide excellent customer service and implement improvements based on feedback from customer satisfaction surveys.
*Monitor and report on performance for all KPIs with commentary to support to ensure service to customers is consistent and of an expected standard.
*Hold operational weekly/monthly meetings with relevant stakeholders (Legal, Housing, Compliance) and ensure accurate records are kept and circulated.
*Lead on regional issues, ensure trackers are up to date and in a reportable state at short notice.
*Manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders.
Required Skills & Qualifications:
*Strong leadership skills with experience in managing a team working on complex repairs.
*Proven experience as an expert witness for disrepair and attending court.
*Experience of contract management is essential.
*Demonstrated ability to deal with customers from different backgrounds and deliver a positive and transparent service.
*Experience of analysing customer feedback to achieve service improvements.
*Attention to detail and accuracy in reporting.
*Experience of working with external stakeholders.
*Good IT skills and a commitment to Equal Opportunities and Health and Safety.
Benefits:
*Opportunity to apply for a permanent role with a salary of £61k.
*Hybrid working model allowing flexibility.
*Exposure to high-level strategic meetings and significant projects.
To apply for this Interim Regional Disrepairs Manager position, please submit your CV detailing your experience as an expert witness in disrepair and your ability to manage complex property repair projects.