2nd Line IT Support Engineer
London Bridge, SE1 – Hybrid (1 week office / 1-week WFH)
£38,000 – £42,000 + training + bonus + perks
Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.
What You’ll Do:
You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:
*Delivering mainly 2nd line technical support with professionalism and pace
*Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
*Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
*Managing tickets and resolving issues within SLAs
*Maintaining accurate client and system documentation
*Recommending improvements and contributing to IT projects and rollouts
What You’ll Bring
You’re confident, curious and customer-focused, with:
*Solid experience of working as an Engineer within the MSP space
*Strong hands-on experience with Windows 10/11 and macOS
*Solid understanding of LAN/WAN/Wi-Fi networking
*Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
*Experience with Office 365 and Azure- Google Workspace and AWS a bonus
*Microsoft 365 Fundamentals certified (or similar) preferred
Why Join?
*Hybrid flexibility – split your time between home and their London Bridge office
*Supportive, close-knit technical team
*Real responsibility and client contact
*Ongoing training and certifications
*Annual bonus, staff treats, and regular team lunches
If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.