Desktop/Helpdesk Support Consultant
other jobs Global Technology Solutions Ltd
Added before 11 hours
- England,London,City of London
- Full Time, Part Time, Contract
- £200 per day
Job Description:
Job Description: Desktop/Helpdesk Support Consultant Rate: £200 per day
Duration: 2-week contract (commencing 19 January)
Location: 27 Soho Square, London, W1D 3QR
Overview This business-critical position supports a high-profile enterprise during a period of internal resource transition. The Desktop/Helpdesk Support Consultant will serve as the primary onsite technical resource, delivering Tier 1 and Tier 2 support across user endpoints, collaboration tools, and core business systems. The consultant will ensure continuity of IT services and uphold high standards of customer experience.
Key Responsibilities * Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software diagnostics and remediation.
* Configure and deploy workstations, peripherals, user accounts, and application access.
* Support mobile devices and perform basic network troubleshooting (wired/wireless).
* Maintain and support collaboration and productivity platforms, including Office 365, Salesforce, Slack, Zoom, and MDM solutions such as Intune.
* Act as the onsite escalation point for issues requiring physical presence or hands-on technical intervention.
* Track, document, and manage incidents using Jira, ServiceNow, or similar ITSM/ticketing systems.
* Deliver white-glove support, ensuring professional communication and exceptional customer service.
Required Skills & Experience * Minimum 4 years’ IT support experience in a professional or enterprise environment.
* Strong proficiency with Windows, macOS, Office 365, and common business applications.
* Good understanding of imaging, device provisioning, and IT asset management best practices.
* Experience troubleshooting AV equipment, conference room technology, and network connectivity issues.
* Excellent interpersonal, communication, and analytical problem-solving skills.
* Reliable, punctual, and capable of working independently with minimal supervision.
Preferred Experience * Experience supporting users in financial services or fast-paced corporate environments.
* Familiarity with Salesforce, Zoom, Slack, Jira, and mobile device management platforms.
Duration: 2-week contract (commencing 19 January)
Location: 27 Soho Square, London, W1D 3QR
Overview This business-critical position supports a high-profile enterprise during a period of internal resource transition. The Desktop/Helpdesk Support Consultant will serve as the primary onsite technical resource, delivering Tier 1 and Tier 2 support across user endpoints, collaboration tools, and core business systems. The consultant will ensure continuity of IT services and uphold high standards of customer experience.
Key Responsibilities * Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software diagnostics and remediation.
* Configure and deploy workstations, peripherals, user accounts, and application access.
* Support mobile devices and perform basic network troubleshooting (wired/wireless).
* Maintain and support collaboration and productivity platforms, including Office 365, Salesforce, Slack, Zoom, and MDM solutions such as Intune.
* Act as the onsite escalation point for issues requiring physical presence or hands-on technical intervention.
* Track, document, and manage incidents using Jira, ServiceNow, or similar ITSM/ticketing systems.
* Deliver white-glove support, ensuring professional communication and exceptional customer service.
Required Skills & Experience * Minimum 4 years’ IT support experience in a professional or enterprise environment.
* Strong proficiency with Windows, macOS, Office 365, and common business applications.
* Good understanding of imaging, device provisioning, and IT asset management best practices.
* Experience troubleshooting AV equipment, conference room technology, and network connectivity issues.
* Excellent interpersonal, communication, and analytical problem-solving skills.
* Reliable, punctual, and capable of working independently with minimal supervision.
Preferred Experience * Experience supporting users in financial services or fast-paced corporate environments.
* Familiarity with Salesforce, Zoom, Slack, Jira, and mobile device management platforms.
Job number 3200361
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Company Details:
Global Technology Solutions Ltd
Company size: 10–19 employees
Industry: Human Resources
Global Technology Solutions Ltd has over 20 years’ experience in IT Recruitment. GTS provide quality candidates in all areas of IT including Des...