2nd Line IT Support Engineer
other jobs Integral Recruitment Ltd
Added before 6 hours
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- Full Time, Permanent
- £32,000 - £35,000 per annum
Job Description:
2nd Line IT Support Engineer
Leeds, LS15
£32,000 – £35,000 + training + bonus + perks
Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.
What You’ll Do:
You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:
*Delivering mainly 2nd line technical support with professionalism and pace
*Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
*Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
*Managing tickets and resolving issues within SLAs
*Maintaining accurate client and system documentation
*Recommending improvements and contributing to IT projects and rollouts
What You’ll Bring
You’re confident, curious and customer-focused, with:
*Experience of working as an Engineer within the MSP space is preferred
*Strong hands-on experience with Windows 10/11 and macOS
*Solid understanding of LAN/WAN/Wi-Fi networking
*Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
*Experience with Office 365 and Azure- Google Workspace and AWS a bonus
*Microsoft 365 Fundamentals certified (or similar) preferred
Why Join?
*Supportive, close-knit technical team
*Real responsibility and client contact
*Ongoing training and certifications
*Annual bonus, staff treats, and regular team lunches
If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.
Leeds, LS15
£32,000 – £35,000 + training + bonus + perks
Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.
What You’ll Do:
You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:
*Delivering mainly 2nd line technical support with professionalism and pace
*Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
*Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
*Managing tickets and resolving issues within SLAs
*Maintaining accurate client and system documentation
*Recommending improvements and contributing to IT projects and rollouts
What You’ll Bring
You’re confident, curious and customer-focused, with:
*Experience of working as an Engineer within the MSP space is preferred
*Strong hands-on experience with Windows 10/11 and macOS
*Solid understanding of LAN/WAN/Wi-Fi networking
*Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
*Experience with Office 365 and Azure- Google Workspace and AWS a bonus
*Microsoft 365 Fundamentals certified (or similar) preferred
Why Join?
*Supportive, close-knit technical team
*Real responsibility and client contact
*Ongoing training and certifications
*Annual bonus, staff treats, and regular team lunches
If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.
Job number 3201384
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Company Details:
Integral Recruitment Ltd
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Integral Recruitment was established in 2020 by Louise Bishop. Louise has been in recruitment for more than 15 years with an additional background in ...