�? Customer Services Advisor Opportunity �?
Location: REDHILL
Team: Customer Services
£26,750 p.a.
Full time, 36 hours
Hybrid working - expected office days 5 days per week commencing role, with increased flexibility following completion of onboarding.
A valued client is seeking a proactive and personable Customer Services Advisor to join their dedicated Customer Services team. This is a fantastic opportunity for someone who thrives on helping others and enjoys working in a fast-paced, people-focused environment.
?? Key Responsibilities:
The successful candidate will be the first point of contact for customers, delivering exceptional service across various channels including phone, email, live chat, social media, and face-to-face. Responsibilities include:
*Providing accurate and timely responses to customer enquiries.
*Resolving queries at first point of contact wherever possible.
*Escalating complex issues appropriately and completing any necessary follow-up or administrative tasks.
?? Ideal Candidate Profile:
The ideal candidate will bring:
*Experience in a customer-facing role with a strong understanding of service standards.
*Knowledge of repair and maintenance processes.
*Excellent communication skills, both written and verbal, with the ability to engage effectively with a diverse customer base.
*Confidence using digital tools and IT systems.
?? A Great Place to Work
To create a great experience for customers, this organisation believes in creating a great experience for its people. What they offer goes beyond the ordinary—this is a chance to join a community of like-minded individuals who are passionate about making a difference.
�? The Reward Package Includes:
*Competitive salaries
*Flexible working and generous leave entitlement for a healthy work/life balance
*Strong focus on learning and development, with opportunities to grow professionally
*Enhanced maternity, paternity, and adoption pay
*Funded health cash plan
*Extensive wellbeing support
*Voucher-based recognition scheme
*Retail discounts
Interested in making a real impact? This is more than just a job—it’s a chance to be part of something meaningful.