Customer Operations Specialist
Location: Brighton
Type: Full-time
Love helping people and solving problems?

We’re looking for someone who thrives on turning tricky situations into positive experiences. If you’ve got great listening skills, a knack for clear communication, and a genuine desire to make customers feel valued, this could be your next move.
What you’ll do
*Be the friendly voice customers hear when they call.
*Take ownership of queries from start to finish, because nothing beats seeing a problem through.
*Use common sense and judgment to find fair, effective solutions.
*Spot opportunities to make things better, for customers and for the team.
*Keep your knowledge fresh and share it with others.
What you’ll bring
*A customer-first mindset, you care about what really matters.
*Strong communication skills, both spoken and written.
*Attention to detail and accuracy.
*Ability to build relationships and influence outcomes.
*Confidence working independently and meeting deadlines.
*Comfortable with Microsoft Office and Outlook.
Experience in delivering excellent customer service is essential. If you know your way around complaint handling and FCA guidelines, that’s a bonus, but if not, we’ll help you learn.
Why you’ll love it
*A supportive team that values collaboration.
*Opportunities to grow and develop.
*A culture built on doing the right thing for customers.
Ready to bring your empathy, humour, and problem-solving skills to a role where you can make a real impact? Apply now and let’s make great things happen together.