Location: Birmingham Airport - Hybrid Working: 2 days in office
We are excited to be partnering with a growing and well-established retail business to recruit a Credit Controller for a 12-month maternity cover contract. This is a fantastic opportunity to join a large, stable team within a business that values collaboration and continuous improvement. While this is a fixed-term role, the size and growth of the organisation mean future opportunities could arise - nothing is promised, but you never know what could happen!
This role is all about preventative credit control. Rather than chasing aged debt, you’ll focus on tackling queries before invoices become overdue, ensuring smooth cash flow and strong customer relationships. You’ll manage your own portion of the ledger, taking full ownership of your accounts, while working within a supportive team that helps each other out when workloads fluctuate.
What You’ll Be Doing *Manage your own ledger of customer accounts, ensuring compliance with credit limits and payment terms
*Proactively contact customers ahead of due dates to confirm everything is in order and resolve queries early
*Handle inbound and outbound calls and manage an email inbox of queries
*Log and track queries within SLA, liaising with internal teams to resolve issues around price, quantity, or missing POs
*Work closely with commercial, compliance, and sales teams to maintain strong communication and collaboration
*Monitor credit limits daily and take action on accounts approaching or exceeding limits
*Contribute to debt reporting and pre-legal processes for overdue accounts
*Support colleagues during busy periods or absences - a true team player culture
*Ensure compliance with all policy and process controls
What We’re Looking For *A proactive, organised individual who can manage multiple priorities in a fast-paced environment
*Strong communication skills and confidence to liaise with customers and internal teams
*Results-driven with excellent customer focus
*Ability to work independently while contributing to a collaborative team dynamic
*SAP experience would be a bonus (training provided for other systems)
*Comfortable with basic Excel (no advanced formulas required)
Benefits *Hybrid working (2 days office)
*Enhanced holiday entitlement
*Contributory pension scheme
*Extensive benefits package
*Collaborative and supportive team culture
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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